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Privacy Policy Statement

This privacy policy discloses the privacy practices for Markovina.

At Markovina Vineyard Estate we are committed to protecting the privacy and security of the personal information (personal data) provided by you to us as confidential. We have provided this Privacy Policy as an explanation of the information we collect, how we process and use it, and how the use of this information can benefit your experience on our web sites and products and services we provide. We reserve the right to modify or amend this policy at any time and for any reason. 

Information Collection, Use, and Sharing

In order for us to operate effectively and provide you with the best experiences with our services, we may request and collect information about you, whether as venue guests, website visitors or you contacting us for any other purposes, that includes personal information that can identify you as an individual. 

Your personal information can come to us via various channels, including but not limited to: 

We collect information that you choose to provide during your book a viewing requests, on our website forms, surveys, guest feedback, competitions, and in email correspondence with us. This information includes, but is not limited to your name, address, and contact details. We sometimes also gather lifestyle information about you e.g. the event service preferences you have. 

In order to assist with the performance of this website, cookies may be installed on your computer. Cookies are files with small amounts of data which are stored on your computer’s hard drive by websites you visit. All information collected by cookies are aggregated and anonymous. Cookies are widely used to help websites work more efficiently. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not instruct your browser to refuse all cookies, your consent to our use of your personal information obtained from cookies may be implied. If you do refuse or erase some or all cookies, then some of the features or services on this website may not function properly or be fully available. 

From time to time this website may contain links to third party websites. We have no control over the content or privacy policies of such third-party websites. The inclusion of links on this website does not imply that we have verified or endorsed the content of such linked third-party websites.  

Types of information we collect

We may collect, process and/or use the personal information which we collect in order to. 

Deliver our products and services to you – such as completing your event contract, sending you venue booking confirmations, supplying the purchased goods and services, fulfilling a request for information, customising our services to your preferences, keeping proper records of your transactions with us. 

Communicate and provide marketing and promotion to you – such as sending you information and updates on our products and services and other products and services that we think may be of interests to you, including latest promotions, competitions, joint- and cross promotions with our business partners, response to enquiries, to send you important information regarding our website, changes to our terms, conditions and policies. 

Develop and improve our services to you – such as performing market research, analytics and/or profiling, developing new products and services, improve the effectiveness of our website, your hotel experience, our various types of communications, advertising campaigns, and promotional activities. 

Maintain your safety and security as well as that of other guests and personnel – such as to make proper identification and verification in processing of transaction, implement security surveillance and access controls when you visit or stay at our hotels, and administer general record keeping. 

Meet applicable legal and regulatory requirements. 

Markovina Vineyard Estate may process personal data for the purposes of prevention and safety of property and persons, and to respond to outstanding debts. For these reasons, the venue may decide to include in the category of “blacklisted” customers, any customer whose behaviour has been inappropriate including through aggression, rudeness, breach of contract, failure to observe safety rules, theft, damage, vandalism, or payment issues. The blacklisted status may cause Markovina Vineyard Estate to refuse that customer’s future reservation(s). 

Security

We will take reasonable steps to protect the Personal Information we hold from misuse and loss and from unauthorised access, modification or disclosure. 

Content

Markovina Vineyard Estate has endeavoured to ensure the content published or displayed on this website is accurate. However, such content should not be attributed to Markovina Vineyard Estate and the views expressed on this website may not necessarily reflect the views of Markovina Vineyard Estate. The placement of any advertisements on this website does not constitute the recommendation or endorsement of the advertisement by Markovina Vineyard Estate. 

Although Markovina Vineyard Estate has endeavoured to ensure the content on this website is current, accurate and complete, Markovina Vineyard Estate does not guarantee that such content will be current, accurate or complete when you access it. Markovina Vineyard Estate will take action, within a reasonable period of time, to correct any error or inaccuracy which is brought to the attention of Markovina Vineyard Estate. .

Third party websites 

This website may contain links to third party websites. These websites have not been prepared by and are not controlled by Markovina Vineyard Estate. They are provided for your convenience only, and do not imply that Markovina Vineyard Estate checks, endorses, approves or agrees with third party websites this website links to. To the extent permitted by law, Markovina Vineyard Estate has no liability in respect of any third-party websites this Website links to. 

This policy does not cover customers who enter the Markovina Vineyard Estate websites through links from non- Markovina Vineyard Estate sites e.g. advertisers or other content providers. 

 

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